Tag: Geoffrey Moore

Your service is only as good as the value it provides (part 2)

Your service is only as good as the value it provides (part 2)

Previously I wrote about how providing value to customers means taking responsibility for their success, and I outlined four principles
Your service is only as good as the value it provides (part 1)

Your service is only as good as the value it provides (part 1)

One of the most influential shifts in the business world in recent history is XaaS: Everything (X) As A Service. We